Warranty and Return Terms

We guarantee the assembly of the goods exactly with your order and the shipment of the goods to the carrier of your choice. The quality of goods is guaranteed by factories - manufacturers.
The Supplier is not responsible for the loss, damage to the Goods that occurred after the transfer of the Goods to the carrier for delivery to the Buyer. In the event of such damage, the Buyer shall submit his claims related to the loss or damage to the Goods to the respective carrier.
When receiving the goods, be sure to check the weight of the goods before opening the package - it must correspond to the weight that we provided. Take a video of the integrity of the box and the moment of opening, counting the number of packages in front of the camera.

You can always return the product, but the shipping costs do not justify themselves. Therefore, we try to solve these issues with each individual.
Return or exchange of goods is possible only because of a factory defect. You can return the product you received in the form in which you received it within 7 calendar days.
You must communicate your return request in writing within 3 (three) days from the date of delivery. Otherwise, your return will not be accepted.
In the appeal, you must indicate your order number, the date of receipt, write the product code and the number of pieces of the defective product, take a photo and video of the marriage and describe what exactly the defect is.
If a shortage is detected, the appeal is accepted only in the presence of a video with a recalculation of the number of packages in the box.
We do not change minor defects that can be corrected in the atelier, but the cost of repairing such clothes, in agreement with the management, will be compensated to you from any next order upon receipt of the receipt.
If a shortage is detected, the appeal is accepted only in the presence of a video with a recalculation of the number of packages in the box
Compensation for goods with a defect occurs after we receive the goods within 30 calendar days.