We guarantee that the goods will be assembled exactly according to your order and sent to the carrier you have chosen. The quality of the goods is guaranteed by the manufacturing factories.
The Supplier is not responsible for loss or damage to the Goods that occurs after the Goods are handed over to the carrier for delivery to the Buyer. In the event of such damage, the Buyer submits its claims related to loss or damage to the Goods to the relevant carrier.
When accepting the goods, be sure to check the weight of the goods before opening the package - it must correspond to the weight that we provided. Record the integrity of the box and the moment of opening on video, counting the number of packages in front of the camera.
The product can always be returned, but the shipping costs are not worth it. Therefore, we try to resolve these issues with each individual individually.
Return or exchange of goods is possible only due to a manufacturing defect. You can return the product you received in the same condition in which you received it within 7 calendar days.
You must communicate your return request in writing within three (3) days of the delivery date. Otherwise your return will not be accepted.
In the appeal, you must indicate your order number, date of receipt, write the product code and the number of pieces of the defective product, take photos and videos of the defect and describe what exactly the defect is.
If a shortage is detected, the request will be accepted only in the presence of a video with a recalculation of the number of packages in the box.
We do not replace minor defects that can be corrected in the studio, but the costs of repairing such clothing, in agreement with the management, will be reimbursed to you from any next order upon provision of a receipt.
If a shortage is detected, the request will be accepted only in the presence of a video with a recalculation of the number of packages in the box
Compensation for defective goods occurs after we receive the goods within 30 calendar days.